Privacy Policy

Introduction

We recognise the importance of your privacy and are committed to protecting your personal information.

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by OneWater Australia Pty Ltd (ABN [84695358073]) trading as OneWater Australia Pty Ltd (“OneWater”, “we”, “us”, or “our”).

We may collect, use, and from time to time disclose personal information about you to third parties. This Privacy Policy explains how we manage your personal information and your use of the information and services we provide.

We strongly recommend that you take the time to read this Privacy Policy carefully.

By using our website, accepting our Terms of Sale that refer to this Privacy Policy, or otherwise providing personal information to us, you agree to the terms of this Privacy Policy and consent to the handling of your personal information as described.

OneWater operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as amended from time to time.

Information We Collect and How We Use It

We generally collect personal information directly from you where reasonably practicable. In some circumstances, we may also collect personal information from third parties, including:

• Third-party platforms such as social media services (for example, Facebook or Instagram) where they interact with our website or services,
• Your agents or representatives (such as installers, plumbers, or advisors),
• Publicly available sources, and
• Service providers engaged by us.

Where personal information is collected from a third party, we take reasonable steps to ensure that you have consented to the information being provided to us.

Personal information is collected so we can provide our products and services, respond to enquiries, and ensure our solutions are appropriate for your household or business. Personal information may include, but is not limited to:

• Name, address, email address, and telephone number,
• Property details relevant to installation or servicing,
• Payment and billing information, and
• Information about your interactions with our products or services.

We use personal information for the following purposes:

• Assessing your requirements and suitability for our products and services,
• Supplying, installing, servicing, and maintaining our products,
• Communicating with you about our products, services, updates, and offers,
• Internal administration, research, marketing, product development, and quality improvement, and
• General business operations, including customer support, pricing, and service improvement.

The types of personal information we collect will depend on the nature of your interaction with us and may include information provided when you:

• Request information, a quote, or a consultation,
• Purchase a product or service,
• Subscribe to updates or marketing communications,
• Contact us with an enquiry or complaint,
• Respond to surveys or provide feedback, or
• Interact with our website or digital platforms.

Providing personal information is optional. However, if you choose not to provide certain information, we may be unable to provide you with some products or services.

Website Collection

We collect data to help improve our website, services, and communications. This may include:

• The website you visited before ours,
• Your IP address, browser type, and device information,
• Cookie data, and
• Information about how you use our website, including pages visited and time spent.

Our website uses cookies. Cookies are small data files stored on your device that help us improve functionality, analyse usage, and personalise your experience. Cookies do not personally identify you, but they may identify your browser or device.

You can adjust your browser settings to disable cookies. Doing so may limit some functionality or affect your experience on our website.

We may use third-party analytics tools such as Google Analytics to analyse website traffic and usage patterns. Information collected through these tools is aggregated and anonymous. Google’s privacy policy can be viewed at:
https://policies.google.com/privacy

Disclosure of Your Information

Subject to exceptions permitted by law, personal information we collect will only be used or disclosed for the purpose for which it was collected, or for related purposes you would reasonably expect.

We do not disclose personal information without your consent except where required or permitted by law.

We may disclose personal information to:

• Employees and contractors who need the information to perform their duties,
• Installers, service technicians, and logistics providers involved in delivering our products and services,
• Payment processors and financial service providers,
• Professional advisers such as accountants, auditors, or legal advisers,
• Marketing and communication service providers, and
• Regulators or authorities where required by law.

We may also disclose personal information as part of a business restructure, merger, or sale of assets. In such cases, we will take reasonable steps to ensure the recipient protects your personal information in accordance with this Privacy Policy.

Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Access to personal information is restricted to authorised personnel and service providers who require it for legitimate business purposes.

While we take reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure.

Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you at any time. We will usually respond within 30 days of receiving your request. In some cases, we may charge a reasonable fee to cover administrative costs.

If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you may request that it be corrected. If we do not agree that a correction is required, we will note your request with the relevant information.

Retention and Destruction of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it. Some information may be retained for accounting, audit, legal, or backup purposes.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time without notice. Any changes will be published on our website.

Personal information collected prior to any changes will be governed by the version of the policy in effect at the time it was collected.